Support
Report an issue, suggest an improvement, or ask a question. Your message goes directly to the team building SecuMap.
What this channel covers
SecuMap is a Detection System of Record platform. This form is the right place for product issues, integration questions, documentation gaps, and methodology discussions tied to detection governance.
SecuMap provides a direct line to engineering for reproducible bugs, sensible feature requests, and operational questions about MaGMa-aligned workflows, coverage modelling, and validation signals.
Topics that belong in this channel
SecuMap welcomes detailed reports when something fails in your deployment, when documentation is unclear about detection engineering workflows, or when integrations with threat intelligence or BAS tools need clarification. The team also discusses methodology alignment: how MaGMa stages map to your use case lifecycle, and how detection infrastructure health should appear in executive reporting.
- Reproducible defects in the Detection System of Record UI or APIs
- Questions about MITRE ATT&CK modelling, coverage, and measured effectiveness inside SecuMap
- Requests for clearer guidance on validation versus production logic in security operations
- Feedback on offline update flows, license files, and single-tenant deployment constraints
SecuMap manages support alongside engineering so answers reflect how the product actually behaves. If your note is about procurement, partnerships, or media, use [email protected] so the right owner responds without slowing technical triage.
When reporting an issue, include browser version, SecuMap edition, and steps to reproduce if possible; screenshots of unexpected MITRE ATT&CK or use case lifecycle states help the team diagnose UI versus data issues faster. Mention whether the deployment is air-gapped or online so SecuMap can reference the correct update and license guidance.
Response expectations
Every submission is read by the team. SecuMap triages requests by impact and clarity: security-sensitive or service-impacting items are prioritised. You will receive email follow-up at the address you provide.
For sales, partnership, or press enquiries, email [email protected] instead. SecuMap keeps commercial and technical threads separate so nothing falls through the cracks.